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Safety And Security FAQs
A. Any one of us. Be Well is for anyone experiencing a mental health challenge. This can mean a student reaching a breaking point at school, a young mother who is experiencing symptoms of depression, a head of household who does not know where else to turn for relief from crippling anxiety. Working with healthcare providers, community organizations, first responders, hospitals, and family members of those in need, we receive referrals from any OC resident experiencing a behavioral health care crisis.
A. People who seek care at Be Well campuses are struggling with mental health or substance use issues and are seeking care in a safe and nurturing space.
Our primary goal is to stabilize someone experiencing these issues as quickly as possible and give them the support and tools to return to their day-to-day lives. If additional support is needed, we offer onsite residential care or referrals to the network of treatment programs in OC.
A. Traditionally, individuals experiencing a behavioral health crisis would go to an emergency room or even jail. Emergency rooms and detention facilities are not designed to treat mental health issues, and individuals may wait hours to get the care they need, and the crisis may be exasperated.
At Be Well, individuals can receive targeted behavioral health or substance use urgent care and/or residential treatment in an environment intentionally designed to promote a dignified and respectful healing experience. Unlike a hospital emergency room, the Be Well Campuses are designed to provide the right care at the right time.
A. A referral is required to be admitted to the campus. To obtain a referral, a call can be made to the Be Well in-take line, via a hospital or health care practitioner.
Once a referral is obtained, individuals arrive at the campus via a loved one, transported by the Be Well mobile team, or a first responder, for which we have a dedicated and enclosed entrance. All arrivals are handled quietly, respectfully, and discreetly.
A. There are times when a patient arrives on a 5150/involuntary mental health hold, too ill to make a care decision for themselves. This includes a person at risk for suicide or experiencing a significant mental health episode. The goal is to stabilize them quickly and determine the next appropriate level of care.
A. During a client’s stay at the Be Well Campus, a personalized discharge plan is developed in collaboration with a team and the client. When ready to exit the Campus, transportation is provided to ensure that the client arrives at the agreed upon destination.
A. After receiving care, anyone who needs assistance with housing arrangements will work with our dedicated, full-time service provider on the campus. Individuals will be offered a variety of services including housing navigation services which initiates the process of securing permanent housing.
A. We prioritize the care and safety of everyone on and around our Campuses, from patients and staff to visitors and community members.
- Our campus buildings are secured and require badge-access at all times, 24 hours a day, 7 days a week.
- We have security staff onsite 24 hours a day, 7 days a week. Security monitor both interior and exterior locations around the perimeter of the campus including the main lobby and intake areas.
- Security cameras are placed throughout the facility and grounds.
- Staff can move between buildings with badge access.
- Residential units are staffed and supervised 24/7.
- Patient activities around the campus are supervised at all times.
- Patients transitioning from one unit to another are escorted by staff.
- Patients always remain within their own unit or group. Adult and adolescent units are geographically and physically separate at all times, and each residential unit has its own courtyard for patients to utilize with supervision.
A. The next Be Well Campus will be located on 25-acres of County of Orange property.
A. There is a vision of classrooms, educational and training spaces, consultation and counseling spaces, and a collection of community organizations dedicated to community health and wellness.
A. Leading environmental experts and consultants are engaged to evaluate and mitigate the soil to remove legacy impacts to the highest standards.
