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Mobile Response Program Highlights


87% of calls to Be Well Mobile Response do not require transport. We have been able to stabilize the majority of our calls in community and provide follow up and linkages to other services.



Less than 15 minutes is the Be Well Mobile Response average response time.


74% of calls to Be Well Mobile Response do not require the assistance of police, fire or EMT services.


One hour and 10 minutes is the average time Be Well Mobile Response spends with a client on a call.

Be Well Mobile Response

Supporting Law Enforcement,

First Responders and the Community

People in a mental health crisis don’t often know where to turn for help. Calls to 911 deploy first responders who aren’t specialized in de-escalating behavioral health or substance use crises.

This often results in unnecessary transports to emergency rooms and jails, which are ill-equipped to handle these needs

The Be Well Mobile Response team leverages a nationally recognized crisis response model designed to support residents, first responders, healthcare workers, social service professionals and the entire community with a clinically - and cost-effective response to mental health issues, substance use and homelessness.

In cities that have adopted the Be Well Mobile Response model, 911 dispatchers route mental health and substance use crisis calls to the mobile team. Skilled in de-escalation, crisis intervention, counseling and mediation, the Be Well Mobile Response Team can effectively address both the emotional and social well-being of the person or family in need.

When needed, the Be Well Mobile Response Team can provide transport to additional care. Depending on the situation, this can include the Be Well Orange Campus, urgent care centers, medical clinics, shelters and other social supports.

“The collaboration between us and Be Well, and the police department and the other teams in the community, is a great avenue for Orange County to continue to move in that direction. The landscape of emergency response is definitely changing and we need to keep up with it. We need to keep inventing the next thing. Now we have the mobile team that can come out, evaluate the patient and take them to Be Well, or to the hospital and be evaluated there, or to alternate destinations. I think that’s a great aspect of the mobile program.”
-Captain Dave Barry

Anaheim Fire & Rescue

Total Contacts To Date: 15,653

Contact Types

Contact Reasons

Transport Locations

Co-Responding Agencies*

Response Locations

“Prior to the existence of the Be Well campus, we were really limited on our options when dealing with someone in mental health crisis: take them to an emergency room where that person has to wait several hours to get treatment, and the police officer or deputy waiting alongside them. Now with the existence of Be Well, we have somewhere that’s purpose built for these individuals where not only are our deputies and officers getting in and out the door in under 15 minutes, but these individuals are immediately getting the treatment they need.”

-Captain Nate Wilson
OC Sherrif