Mobile Response Program Highlights

87% of calls to Be Well Mobile Response do not require transport. We have been able to stabilize the majority of our calls in community and provide follow up and linkages to other services.

<15

MINUTES

Less than 15 minutes is the Be Well Mobile Response average response time.

74% of calls to Be Well Mobile Response do not require the assistance of police, fire or EMT services.

1:10

One hour and 10 minutes is the average time Be Well Mobile Response spends with a client on a call.

Be Well Mobile Response

Supporting Law Enforcement,

First Responders and the Community

People in a mental health crisis don’t often know where to turn for help. Calls to 911 deploy first responders who aren’t specialized in de-escalating behavioral health or substance use crises.

This often results in unnecessary transports to emergency rooms and jails, which are ill-equipped to handle these needs

The Be Well Mobile Response team leverages a nationally recognized crisis response model designed to support residents, first responders, healthcare workers, social service professionals and the entire community with a clinically - and cost-effective response to mental health issues, substance use and homelessness.

In cities that have adopted the Be Well Mobile Response model, 911 dispatchers route mental health and substance use crisis calls to the mobile team. Skilled in de-escalation, crisis intervention, counseling and mediation, the Be Well Mobile Response Team can effectively address both the emotional and social well-being of the person or family in need.

When needed, the Be Well Mobile Response Team can provide transport to additional care. Depending on the situation, this can include the Be Well Orange Campus, urgent care centers, medical clinics, shelters and other social supports.

“The collaboration between us and Be Well, and the police department and the other teams in the community, is a great avenue for Orange County to continue to move in that direction. The landscape of emergency response is definitely changing and we need to keep up with it. We need to keep inventing the next thing. Now we have the mobile team that can come out, evaluate the patient and take them to Be Well, or to the hospital and be evaluated there, or to alternate destinations. I think that’s a great aspect of the mobile program.”

-Captain Dave Barry

Anaheim Fire & Rescue

Total Contacts To Date: 15,653

Contact Types

Contact Reasons

Transport Locations

Co-Responding Agencies*

Response Locations

“Prior to the existence of the Be Well campus, we were really limited on our options when dealing with someone in mental health crisis: take them to an emergency room where that person has to wait several hours to get treatment, and the police officer or deputy waiting alongside them. Now with the existence of Be Well, we have somewhere that’s purpose built for these individuals where not only are our deputies and officers getting in and out the door in under 15 minutes, but these individuals are immediately getting the treatment they need.”

-Captain Nate Wilson
OC Sherrif

Campus Stats:

1,664

local law enforcement personnel, among 18 agencies, trained by Be Well OC

1,042

hospital personnel, across 10 hospital systems, trained by Be Well OC

2,540

number of community leaders, trained at the Campus

10MIN

average time it takes law enforcement to drop off individuals at the Be Well Orange campus.

Be Well Orange Campus Data

Our commitment to transparency

On January 1, 2023, Mind OC, a not-for-profit, 501(c)3, which provides the leadership structure for Be Well OC, assumed responsibility for the Be Well Orange Campus. Prior to that, the Campus was under the purview of the County Health Care Agency, Mental Health & Recovery Services.

About Be Well Campus Services

The first of its kind in California, the Be Well OC Orange Campus offers a variety of mental health and substance use treatment services—available to all residents of Orange County, regardless of insurance type or ability to pay.

Campus services include mental health and substance use crisis stabilization, and residential care for mental health. Substance use treatment will resume in Spring 2023.

If you or someone you know needs help with a mental health or substance use challenge, please call the Be Well Campus care navigation team at 949-749-2500.

The opening of the Be Well Orange Campus represents a profound transformation in access to mental health and wellness services for our community. Built to serve all residents of Orange County regardless of insurance type, the 60,000- square-foot Campus provides state-of-the-art mental health and substance use services.

Located in the City of Orange, the Campus welcomes individuals and families seeking support, solutions and compassionate care.

Care Navigation Services

Our professionally trained Care Navigation Team, provides resources and support to clients and their families, including information on how to access services at the Be Well Orange Campus and throughout the community

Crisis Stabilization Unit - Adult

• Service Provider: Exodus Recovery
• Open 24/7/365, the Crisis Stabilization Unit is a welcoming, recovery-focused environment where individuals in crisis can be assessed for stabilization services, including medication evaluation and management or hospitalization if necessary

Crisis Residential Program

• Service Provider: Exodus Recovery
• The Crisis Residential Treatment Program is a 15-bed licensed social rehabilitation facility. Crisis services focus on evaluating and reducing an individual’s distress and building needed resources to assist individuals in remaining as independent as possible in the community. This program provides treatment and support for individuals transitioning back into private living within the community.

Sobering Center

• Service Provider: Exodus Recovery
• The first of its kind in Orange County, our Sobering Center is a voluntary short-stay program that provides screening, recovery planning, comfort services, and a transition to ongoing care for individuals with substance use. Mental health services are also available if needed.

“The Be Well Orange campus was designed to create a specific experience of care - for families, for those providing care, and for those who are referring into care - and to provide a continuum of care all in one location. Individuals can receive targeted care in an environment that is intentionally designed around spaces that optimize healing.”

– Lauren Brand, PsyD
Executive Director, Campus Operations