Position Title: Lead Crisis Intervention Specialist (Lead CIS)
Pay Range: $33.00 to $37.00 per hour | Based on Experience
The Helping Out People Everywhere (HOPE) Team is a mobile crisis response team that partners with law enforcement in cities throughout Orange County. Under direct supervision of the Manager for the HOPE team, this position assumes responsibility for overseeing the day‐to‐day team structure and staffing. They are tasked with making sure their team is following all policies and procedures, making behavioral health assessments of clients, providing crisis intervention to residents as directed by city dispatch along with supporting the team through calls and crisis while in the field. The Lead CIS will outreach within the community, share resources, connect with local businesses, and collaborate with schools. This position follows a non‐traditional schedule and as such, requires the ability to work mornings, afternoons, evenings, weekends and holidays, seven days a week. In the event of a staffing shortage, the Lead CIS will be the first point of contact to fill shifts that cannot be covered within their team.
Primary Duties and Responsibilities:
- Demonstrate leadership and the ability to help lead the HOPE Teams alongside the managers.
- Monitor and ensure contract compliance for the assigned teams while understanding monthly data and daily goals.
- Assist manager in conducting weekly meetings and provide regular feedback and training as appropriate.
- Provide administrative oversight that ensures the successful implementation, coordination of services, achievement of performance measures, and service evaluation.
- Serve as the primary point of contact for all staffing related matters.
- Create a team-environment that ensures staff is knowledgeable and familiar with the contract and service expectations and deliver high-quality services.
- Plan and schedule on-going workload assignments and prepare schedules.
- Demonstrate professionalism while embodying the Be Well mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders.
- Provide exceptional customer service to all clients throughout the community, city partners and customers.
- Work collaboratively and effectively within the team and contribute to building a positive culture.
- Exhibit objectivity and openness to others' views; give and welcome feedback; accept constructive criticism.
- Provide safe, effective, and efficient implementation of direct care in accordance with established policies, procedures, and standards of care.
- Maintain awareness of community resources and assists clients in appropriate use.
- Advocate for clients to receive services that meet their needs.
- Make transport decisions regarding client care.
- Knowledge of de-escalation techniques and crisis communication.
- Ability to work effectively with a diverse population including impoverished and alienated persons.
- Demonstrate sensitivity to diverse, multi-cultural populations with the ability to gain trust and build rapport.
- Document and communicate interactions with clients within required databases.
- Adhere to HIPAA policy and procedures.
- Attend required department meetings and trainings.
Education and Experience
- Bachelor’s degree; combined education and experience may be considered if bachelor’s degree is not complete.
- A minimum of 3 years providing crisis intervention, behavioral health and/or substance use treatment services.
- A minimum of 1 year of leadership experience, which includes but not limited to, overseeing a team, spearheading organizational projects, providing trainings, and facilitating group or staff meetings.
- Valid California driver’s license and insurance.
- Ability to operate a large commercial vehicle, while frequently stopping to climbing in and out during scheduled shift.
- Computer literacy and working knowledge of desktop software.
- COVID-19 vaccination or valid exemption.
- Bilingual or multilingual; organization is interested in a variety languages and dialects.
- Basic knowledge medical and psychiatric terminology.
- Experience using a cell phone, laptop and/or two-way radio.
- Familiarity with Orange County resources (behavioral health, substance use, housing, shelter and the like).
The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. The management team reserves the right to amend and change responsibilities to meet business and organizational needs.
All opportunities are contingent upon successful completion of an extensive law enforcement background investigation as required for access to first responder communication devices and databases. Additional regulatory, contractual, or local requirements may apply.
Send resume to: HOPErecruitment@bewelloc.org. Thank you for your interest and Be Well.
Learn more about Be Well OC and see the HOPE team in action - Learn More