Position Title: Case Manager I
Reports to: HOPE Team City Supervisor
FLSA Status: Non-Exempt
Work Schedule: M-F, 8 am – 5pm
Pay Range: Based on Experience
The Helping Out People Everywhere (HOPE) Team is a mobile crisis response team by Mind OC which also runs the Be Well Coalition. Under direct supervision of the Team Leader, or City Supervisor for the HOPE team, this position provides support and case management services to residents referred by the HOPE Crisis Response Team.
Education and/or Experience Required:
Skills and Abilities:
Customer Service - Manages difficult or emotional patient situations; responds promptly to patient needs; solicits patient feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; accepts constructive criticism; ability to interact and work collaboratively and effectively with all types of people and personalities and in all situations; contributes to building a positive team spirit; puts success of team above own interests.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through oncommitments.
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Multi-Tasking - Ability to handle stressful situations while effectively prioritizing and meeting competing deadlines and maintaining professionalism and composure.
Independent Worker – A self-starter and fast learner who needs limited supervision, but who seeks assistance and instruction when needed, who is reliable and consistently produces excellent results.
Flexibility – Quickly and easily adapts to changing situations.
Organizational Skills and Efficiency – Exhibits ability to successfully track and follow-up on various and high volume of tasks and to efficiently perform tasks with accuracy.
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is field-based. The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires to drive and frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be at any level.
The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. Mind OC’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.
Send resume to: HR@mind-oc.org. Due to the high volume of applications, only qualified candidates will be contacted. Thank you for your interest and Be Well.